Privacy Policy

1. Introduction

SGC Tech AI FZCO ("SGC", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website sgctech.ai (the "Site") or interact with our services.

We comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable data protection regulations.

2. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, company name — provided when you submit a form or contact us.
• Technical data: IP address, browser type, device information, pages visited, and referral source — collected via Vercel Analytics (anonymized, no cookies).
• Communication data: information you provide when you email us or submit a support request.

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and provide our services
• To process and manage your Odoo implementation or audit engagement
• To send service-related communications
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., submitting a contact form).
• Contractual necessity: Processing is necessary for a contract we have with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate business interests (e.g., improving our services).

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Vercel (hosting), Odoo SA (platform — your data remains in your Odoo instance).
• Legal authorities: When required by applicable law or to protect our rights.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Lead and customer data is retained for the duration of our relationship plus 5 years for compliance purposes.

7. Your Rights

Under UAE PDPL, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@sgctech.ai.

8. Cookies

Our website uses Vercel Analytics, which is privacy-friendly and does not use cookies. We do not use any tracking cookies, advertising cookies, or third-party analytics services that require consent.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS 1.3), access controls, and regular security assessments.

10. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be notified on our website or via email.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, contact us at:

Email: hello@sgctech.ai
Address: IFZA, Dubai, UAE